Help desk

If you need assistance with any equipment or service provided by CARC, submit a help ticket using the form below or email help@carc.unm.edu. 

Appropriate uses include:

• Request for extension of execution time on a running job
• Machine (or portion of a machine) reservation for benchmarking purposes
• Report a problem (zombie job(s); crashed file system; full filesystem; inaccessible filesystem; unresponsive system or queue)
• Request software installation

To request software, you will need to provide the following information:

• Name of code
• Freeware or licensed
• Website for software
• Version of software (note: CARC installs only non-beta software)

When preparing a ticket to report a problem, please include the following information:

• Your full name
• The machine you are working on
• Steps that preceded the problem
• A detailed description of the problem
  • Attach PBS input and output files
  • Error messages
  • Input/output files
• Any troubleshooting steps you performed and the corresponding results/outcome.